NOC Escalation List
Providing continued and uninterrupted service to our members while maintaining the safety and well-being of our employees is our top priority. Damexplore has enhanced its escalation procedures to ensure that any issue is resolved in the shortest possible time and with the mobilization of the appropriate resources. Damexplore’s Network Operations Center (NOC) is the first point of contact for all services provided, with our online tickets open 24 hours a day, 7 days a week, 365 days a year.
Level 1 : noc@damexplore.com : ONLINE TICKET
Level 2: Joseph Lamidi – Business activities – Office: 09034408797 – Email: l.joseph@damexplore.com
Level 3 : Ebenezer Asikhia – CEO & MD – Office: 09037836749 – Email: e.asikhia@damexplore.com
Additional Escalation
Level 4: Adedeji Assissi – Chairman – Office: 00447950345064 – Email: a.assissi@damexplore.com
Level 4 : Damilare Abisogun – Executive – Office: 09023241896 – Email: d.abisogun@damexplore.com
The purpose of this escalation list is to guarantee that any issue is resolved as quickly as possible with the appropriate resources mobilized.
Escalation to the next level is recommended if there is no acknowledgment or response within three hours from the previous level, or if further investigation is required.